Frequently Asked Questions

Do I need to prepare for any of your treatments?


To make the most of your appointment and give our therapist time to get to her next client, there are a few things you can get ready before we arrive.

All we ask is that you have some towels readily available for your therapist to use during your treatment. We recommend you have 2 standard sized towels and 3 large ones.

To get in the mood for your treatment and really get the best out of it, you might like to…

– Take a soothing bath or shower before your therapist arrives
– Undress and put on a robe, so you’re ready to relax on the couch as soon as it’s set up
– If you prefer to listen to your own music rather than your therapist’s, feel free to set this up before she arrives

I’ve never had a massage before – what can I expect?


There are as many different kinds of massage as there are different kinds of touch, so there’s always something to suit everyone. Massage can be soothing and serene or strong and energetic, depending on the type you choose and the mood you’re in. If you’re not quite sure what kind of massage is best for you, don’t worry – just give us a call and we’ll talk through each option with you.

To get the very best out of your massage, it’s good to be comfortable and relaxed. You’ll need to undress to your underwear, and your therapist will preserve your modesty all the way through by covering you with towels. Most massages use nourishing, beautiful smelling oils on the skin. For some massages, like Indian Head Massage, oil is optional and you can stay fully clothed, if you prefer.

I’ve never had a facial before – what can I expect?

We know it can be a bit daunting to try a treatment for the first time. So, rest assured – your therapist will put you at your ease as soon as she arrives. Unless you’re having more than a facial (like a massage, scrub or maybe even both), you won’t need to fully undress. For a facial, you’ll just need to remove any clothing from your shoulders before making yourself comfy on the couch. Your therapist will talk to you about your skin type and use that to tailor your facial to you, if need be. During your treatment, your therapist will play soothing background music, so you can relax and enjoy.

What’s a home pamper party like?

Pamper parties are a brilliant way to turn an ordinary girls’ night in into something really special. If you live within the M25, Essex, Portsmouth or Southampton areas, one of our therapists will entertain you and your friends for the evening, showing you our gorgeous organic products and how to use them. Just to let you know, there’s a minimum purchase amount of £75, to cover our therapist’s time and travel.

I’m pregnant – can I still have your treatments?

Of course! We offer a specially tailored pregnancy massage and all our facials and nail treatments are safe for pregnancy.

Do you do treatments for men?

Of course! All our treatments are suitable for men and women.

Do I need to tip my therapist?

Don’t worry, you’re not obliged to tip. Of course, if you feel you’ve had a brilliant treatment and your therapist deserves it, feel free to tip as you wish.

Do you have a sensitive skin range?

Absolutely. All our products are made using only the finest quality natural and organic ingredients. For example, Angela Langford’s Clean Sweep cleansing balm is a gentle daily cleanser that’s just perfect for sensitive skin, as is her Freshen Up skin toner.

Can I buy a treatment for a friend?

Of course! Just go to our Shop to buy a gift voucher. We can either send it to you, so you can give it to your lucky friend in person, or we can send it straight to them. We send all our vouchers by Royal Mail Special Delivery, so they’ll arrive the very next day.

I’m allergic to nuts – can I still have your treatments?

Absolutely. Our therapist will give you a quick consultation form to fill in before your first treatment, so you can tell us about any allergies. Your therapist will then make sure she only uses products that suit you.

Do you offer a more intimate kind of massage?

As a professional company with highly trained massage and beauty therapists, we only offer the types of massage stated on our website. If you’d prefer a more sexual massage, please look elsewhere. We ask that you do not book an appointment with the intention of asking your therapist for anything other than the treatments listed on this website, as this will cause embarrassment and an instant ban on all our services.

I’m nervous about having a stranger in my home. How do I know I’m safe?

For your peace of mind, we interview all our therapists thoroughly and each one is subject to a criminal police check before they can work for OTC. If you’d like to double check, you can request copies of your therapist’s qualifications and insurance policy when you book with us.

Any other questions?

Just drop us an email at and we’ll aim to answer your question within a few hours.